Acxiom Corporation Project Profile


ISO  9001:2008 Implementation | Acxiom

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About Acxiom: 

ISO 9001:2008, Conway,  AR 2008-2009 Acxiom is a multi-channel marketing company focused  on consumer data and analysis, databases, data integration and consulting  solutions for personalized strategies.

“Overall,  MSI sped up our certification process. If Acxiom had attempted this  certification without MSI, we would have spent a lot more time trying to learn  the standard and how it applies to us.”

Barbara Stroope Management Rep.

Scope of Work

Delivery Methodology The  Delivery Methodology Department of Acxiom  includes about 400 employees. Throughout the implementation process, MSI worked  with top management at Acxiom providing valuable consulting that contributed to  their long-term success and eventual ISO 9001 registration.

MSI’s Turnkey Approach

MSI  developed the appropriate required documentation for  Acxiom’s Delivery Methodology department. MSI also coached Acxiom  through the implementation of the standard. Management Systems International  similarly provided overview and internal auditing training for Acxiom at  multiple sites. MSI additionally coordinated the Registrar selection and was  present at each of the audits.


Registration  audit occurred April 2009 resulting in Acxiom being recommended for ISO 9001:2008 certification.

  “I very much appreciated Diana’s willingness to work  through several re-organizations and leadership changes at Acxiom. Her calm  approach to these changes helped keep us on track. She made several exceptions  for us to accommodate our needs … and I think her flexibility was one of the keys  to our success.”

Barbara Stroope Management Rep.

“Management was well prepared for the certification  process through our efforts of developing the appropriate documentation and  training the internal auditors” -Diana  Procter, President

Stand Out Success

Adjusting  the QMS to the MarketEdge product only, determining what exclusions could be  justifiably taken and addressing the outsourced process.