Pursuing Excellence Such as having a quality management system (QMS) should never be considered “its own thing.” Instead, it should be an integrated part of

Customer Focus We’ve all heard it, how can we ensure that our customers are delighted?  The most assured method is keeping the beat of what

We primarily get what we want by writing out the Company’s objectives, otherwise they are just dreams! Objectives are like wishes, but better defined and

Ace of spades is the last of 4 aces We attribute the Ace of spades to the Quality Policy.  Every certified company must have a

ACE of clubs is this weeks’ card Defining your Company’s processes really starts the QMS journey. Yes these could be shown in the organization chart,

ACE of diamonds There are 13 references in the ISO 9001: 2015 Standard regarding enhancing Customers’ Satisfaction. Customer focus is #1 of the 7 Quality

Customer focus is the first of seven principles in determining what your company’s Quality System should be about. Are the objectives aligned in achieving their

MSI has had two customers go through their initial certification and a re certification to the ISO 9001: 2015 Standard in January. Both were very