This page summarizes how refunds work for Management Systems International (MSI) purchases. The full rules are in our Terms and Conditions (effective October 26, 2026), which govern if anything here differs.
Online courses and solutions
- Request a refund within 10 business days of purchase.
- Send a written request explaining why the course or solution was unsatisfactory, and show that you tried it by completing at least one quiz, worksheet or task list.
- Courses and solutions are delivered online, so nothing needs to be shipped back.
- The money-back guarantee can be used once per customer.
- If you receive a refund, your license to the course materials ends and you must stop using and delete them.
Other purchases
- Templates, manuals and other downloads: all sales are final unless the product page states otherwise.
- Subscriptions: cancel any time by emailing info@msi-international.com; cancellation stops future charges.
- ISO consulting, SurePath and SureResults: governed by each client’s signed agreement.
Product-specific terms
Some courses and products have their own terms, shown on the product page, at checkout or in the course materials. Where those terms differ, they apply to that product instead of the general rules above.
How to request a refund
Email info@msi-international.com or call (888) 914-9141 with the product name, the purchase date, and the name and email used for the purchase.