Guarantee Policy
If for any reason and within 5 days from training, you may contact MSI for a refund. MSI will refund your investment and ask for the return of course materials.
We customize implementation plans for our SurePath Clients taking into consideration the unique complexities of each project. The detailed development plan is generated by evaluating companies’ scope, size and complexity and determining milestone completion dates that can be realistically achieved.
For our SurePath approach you receive our guarantee of performance:
- We will fulfill tasks as defined in proposals.
- The sequence of activities and tasks are designed towards your success in accomplishing ISO certification
Excellence as a Core Value
Continuous Improvement:
MSI prioritizes enhancing its consulting methodologies for implementing international standards.
Extensive Experience:
They leverage their presence at over 150 registrar audits and 20+ years of training experience.
Up-to-Date Courses:
All courses are updated regularly to reflect the latest learnings from implementations and audits.
Effective Development Plans:
MSI creates detailed plans that integrate with your existing capacities and projects.
We Ensure Client Confidence
Detailed Planning
A comprehensive plan is developed before the kickoff meeting and further refined based on your input.
Regular Reviews
Weekly meetings assess project progress and deliverables undergo multi-level reviews before final submission.
Client Satisfaction Surveys
MSI actively seeks your feedback through regular surveys to improve its services.
Our Performance Objectives
MSI is committed to achieving the following for every client project:
100% On-Time Milestone Completion
All milestones are completed by the agreed-upon dates.
Minimal Audit Findings
The goal is to achieve zero major findings and minimal minor findings during the registration audit.
100% Customer Satisfaction:
MSI strives to maintain your satisfaction throughout the project, leading to successful ISO certification.