Getting What You Want

We primarily get what we want by writing out the Company’s objectives, otherwise they are just dreams! Objectives are like wishes, but better defined and measurable. This week we are tackling the King of Hearts, the master of wishes and desires. We correlate this card to your Quality Objectives. Think of these objectives as markers […]

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Be a Company of Distinction

Ace of spades is the last of 4 aces We attribute the Ace of spades to the Quality Policy.  Every certified company must have a Quality Policy. If your company is not certified, but may consider some day develop your Company’s Quality Policy. Why not? Establishing your company’s Quality Policy will definitely give your company […]

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Set Your Company Apart

ACE of clubs is this weeks’ card Defining your Company’s processes really starts the QMS journey. Yes these could be shown in the organization chart, but what is needed for the processes is depth of information related to the processes. You do Set your Company Apart by establishing the Company’s process Maps.  This is the […]

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Enhancing Customers’ Satisfaction

ACE of diamonds There are 13 references in the ISO 9001: 2015 Standard regarding enhancing Customers’ Satisfaction. Customer focus is #1 of the 7 Quality Management Principles and in fact it is Top Management’s responsibility to demonstrate leadership and commitment to this. I like what Ryan Holiday says in his book “Perennial Seller” when designing […]

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ACE your Growing Business

  Whether you are starting a business or have been in business for several years, you and your management team do have it in your hands for total success. Just as MSI has been providing ISO consulting for now 20 years, we keep thinking of ways we can be more innovative and add value to […]

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7 Principles that form the Foundation of Your Company’s Quality

Customer focus is the first of seven principles in determining what your company’s Quality System should be about. Are the objectives aligned in achieving their exact needs? Being crystal clear on what your type of customers’ expectation are and ensuring that employees are aware of these expectations will contribute to the long-term success of your […]

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Reap the Benefits of the Updated Quality and Environmental Standards in 2018

MSI has had two customers go through their initial certification and a re certification to the ISO 9001: 2015 Standard in January. Both were very successful.  Less documentation is mandated with both of the ISO 9001 and 14001 Standards.  You get to dictate what processes need the most attention.  Also the Standards help you: Assess the […]

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The Benefits of ISO 9001 Certification

You may have heard that following an ISO 9001 implementation guide is good for both your customers and the growth of your business. But, what is the ISO 9001 implementation process, and how is it beneficial? Planning, Procedure development, Training, performance of internal audits, management review of the overall status of the QMS and finally […]

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What Is the ISO 13485 Standard?

The International Organization for Standardization (ISO) sets worldwide standards for many manufacturing and design industries. The ISO standards require that manufacturers have specific processes and procedures in place to ensure that their products are being manufactured in a reliable manner. Companies who meet the standard can receive ISO certification. One such standard is ISO 13485, […]

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What Makes a Great Consultant

To start, develop your Company’s Customer Service Promise. MSI has 15 points of our Superior Customer Service Promise.  This is gone over with all MSI ISO auditors/consultants at the start of the days at customers’ sites.  Providing ISO Consulting is complex and we interact with most departments of companies. Our 1st promise is to understand […]

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