From Implementation to Digitization — One Continuous Journey
Build. Digitize. Sustain.
MSI is proud to be a Consulting Partner in CAQ AG Factory Systems' Quality Excellence Network — trained directly by CAQ AG to support organizations through CAQ.Net introduction, configuration, and ongoing application. For 28 years, MSI has helped organizations build, certify, and continually improve management systems that meet the most rigorous ISO standards. Through CAQ.Net — German-engineered software trusted by 1,300+ customers in 40+ countries, and itself certified to ISO 9001:2015 and ISO/IEC 27001:2022 — those systems can now be operated and continually improved digitally.
This partnership isn't about adding software to your stack. It's about closing the loop. We design the system. CAQ.Net digitizes it. You operate it. Audits, training, risk, calibration, complaints, document control, supplier management, and inspections all live on one connected, multilingual platform — available SaaS or on-premises, with embedded AI assistants built specifically for regulated industries.
The Combined MSI + CAQ.Net Journey
Design & Build
MSI works alongside your team to design management systems aligned with ISO 9001, 13485, 14001, 45001, 7101, or any combination — including integrated multi-standard systems.
Certify with Confidence
Backed by 28 years of practice and 200+ certification audits attended in person, MSI guides you through your initial certification audit with a 100% first-time success rate.
Digitize Daily Operations
Through CAQ.Net's modular software — SaaS or on-premises, with embedded AI assistants — your audits, document control, training, complaints, calibrations, supplier management, and KPIs run on one connected, multilingual platform.
Sustain & Continually Improve
Combine MSI's ongoing maintenance, internal audits, and continuous education with CAQ.Net's data-driven dashboards to make continual improvement measurable — not aspirational.
About CAQ AG Factory Systems — Quality Made in Germany
Founded in 1993 and headquartered in Rheinböllen, Germany, CAQ AG Factory Systems develops modular, multilingual quality management software for manufacturing and regulated industries — trusted by more than 1,300 customers across 40+ countries, from small and medium enterprises to multinational corporations.
Modular CAQ.Net Suite
Connect. Configure. Comply.
Process management, document control, training, audit management, risk management, complaints/CAPA, gauge calibration, supplier management, and quality inspection — all on one platform with embedded AI assistants for tasks like generating audit catalogues, Ishikawa root-cause analysis, and e-learning questions. Available SaaS or on-premises.
Validated for Regulated Industries
Trusted. Tested. Compliant.
Built for the standards your industry actually operates under — ISO 9001, 13485, 14001, 45001, 50001 alongside IATF 16949 and VDA Volumes (automotive), EN/AS/JISQ 9100 (aerospace), GxP and FDA 21 CFR Part 11 (life sciences), IFS, HACCP, ISO 22000 (food), ISO/IEC 17025 (laboratory), and risk frameworks including FMEA, ISO 14971, and ISO 31000.
30+ Years, 40+ Countries
Quality. Made in Germany.
Founded 1993 in Rheinböllen, Germany. Trusted by more than 1,300 customers across 40+ countries. Certified to ISO 9001:2015 and ISO/IEC 27001:2022 — CAQ AG holds the same standards we help you implement and operate.
In North America, CAQ AG works with CAQ Solutions Inc. — its certified Preferred Partner with offices in Denver and Chicago — for software sales, implementation, and ongoing support.
Training Management: The Audit Finding No One Sees Coming
Plan. Train. Document.
In 28 years of attending certification audits, MSI has seen one pattern more than any other: organizations underestimate what ISO actually requires of training. Clauses 7.2 (competence) and 7.3 (awareness) demand documented evidence — not just good intentions — and most homegrown systems can't produce it on demand.
That's where CAQ.Net's Qualify.Net module changes the conversation. It's the natural starting point for organizations that want to digitize quality management without committing to a full enterprise rollout — and it's where MSI's training expertise meets CAQ.Net's software most directly.
Skills Matrix & Status
Visible. Verifiable. Audit-ready.
Real-time visibility into qualification status by employee, role, department, or location. Identify training gaps before an auditor does — with verification and traceability built in for every employee.
AI-Assisted E-Learning
Upload. Generate. Deploy.
Upload your procedures and PDFs — the embedded AI assistant generates exam questions and e-learning content. Import existing SCORM-standard courses. Conditional qualifications interlink so prerequisites are enforced automatically.
Automatic Reminders
Plan. Notify. Document.
Built-in reminders before qualifications expire. Potential-analysis tools find suitable employees for a role based on profile. Standard-compliant certificates and onboarding documents generated on demand.
Qualify.Net standards-compliance: ISO 9001 · ISO 13485 · IATF 16949 · AS/EN 9100 · ISO/IEC 17025 · FSSC 22000 · FDA 21 CFR Part 820.25 · FDA 21 CFR Part 11 · GMP · IFS
Why This Alliance Was Built for You
One Platform, Every Standard
Run integrated 9001/13485, 9001/14001, 14001/45001, IATF 16949, or EN 9100 on a single connected system — eliminating the duplicate documentation and parallel audits that fragment most multi-standard operations.
Inspection, Calibration, Compliance
Inspection planning, calibration workflows, supplier evaluation, FMEA, and CAPA mapped directly to medical device (ISO 13485), aerospace (EN 9100), pharma (GxP / 21 CFR Part 11), and food (IFS / HACCP / ISO 22000) requirements — with the audit trails auditors actually want to see.
Centralized, Multilingual, Scalable
Document control, audit scheduling, training records, and KPI tracking centralized across locations and languages — designed for SMEs growing into multinational reach.
Innovation pulses at the heart of MSI. As we transition to a digital frontier, our offerings evolve — bringing ISO consultancy into the future. From virtual audits to online training and a comprehensive online portal, we are redefining access to expertise. Our alliance with CAQ AG Factory Systems is the next step in that journey: closing the loop between system design and daily operation.
Interested in Learning More?
Tell us a little about your organization. We'll reach out to learn about your industry, the standards you operate under, and your current training and quality management challenges. From there, MSI will guide you through how the alliance can support your goals — starting with what matters most for your operation.
- Industry-specific guidance for regulated sectors
- Training & competence management strategy (ISO Clauses 7.2 / 7.3)
- Multi-standard implementation considerations
- No obligation — just a conversation
Express Interest
A short form — we'll be in touch to schedule a conversation.