Frequently asked questions
About MSI
MSI is a veteran-owned, woman-owned ISO consulting and training firm founded in 1998. It is headquartered in Carlsbad, California, with a Southeast office in Atlanta, Georgia, and serves organizations across the United States and internationally. More about MSI.
MSI has been in practice since 1998, has helped more than 80 organizations achieve certification, has trained more than 600 professionals, and has a 100% first-time certification success rate. See ISO certification case studies.
No. MSI is a consulting and training firm. Certificates are issued by an independent, accredited certification body. MSI prepares your organization for that audit and supports you through it, which keeps the consulting and the certification decision separate.
Yes. MSI works with clients nationally and internationally. Internal audits can also be run remotely through SureResults Online.
Call the Carlsbad office at (760) 434-9141 or toll-free at (888) 914-9141, email info@msi-international.com, or book a free planning session. You can also use the contact form.
Consulting
ISO Consulting and Certification
MSI does not publish a fixed price because cost depends on your scope, standard, size and starting point. You receive a quote after a free planning session. For the factors that drive cost, read how much ISO certification costs.
Through the SurePath ISO Certification Program, MSI’s implementation and certification program. It guides your team from the first gap analysis through documentation, implementation, internal audit and management review to the certification audit.
The SureResults ISO Maintenance Program supports certified organizations through internal audits, management reviews, surveillance audit preparation and continuous improvement, so the system stays audit-ready year-round.
Yes. Performing internal audits is one of MSI’s core services, across ISO 9001, 13485, 14001, 45001 and 7101. MSI also performs supplier audits for clients. See ISO internal audit services.
Yes. SureFinish™ is six weeks of one-on-one ISO advising for the person who carries the management system. It includes two 45-minute calls, a private Microsoft Teams channel, review of four top-level procedures and a written roadmap you keep, for quality and environmental systems working through the 2026 transitions.
The Portrait is MSI’s independent operational assessment for senior leadership. It shows how the organization actually operates, as a basis for leadership decisions.
Training and tools
Online Courses, Templates and Free Tools
Yes. MSI offers self-paced online ISO courses, including ISO internal auditor training. Browse all courses on the MSI training site.
You keep access for as long as that version of the standard is valid.
If a course is not right for you, you can request a full refund within 10 business days of purchase. See the Refund and Returns Policy for details.
Yes. LearningPaths by MSI licenses MSI’s ISO training to organizations, so your whole team can complete it.
Yes. Start with ISO Procedure Templates & Guides for procedures, and ISO Manual Templates & Guides for quality manuals.
Yes. Start with the Management System Maturity Guide and its free maturity checks, the free ISO gap analysis, the ISO Transition Risk Scorecard, and the free ISO Executive Decision Briefs.
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