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Broadcast Microwave Systems Project Profile


ISO  9001:2008 Implementation | Broadcast Microwave Systems

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About Broadcast Microwave Systems

(Poway, CA) MSI serving since 2010.

BMS designs and manufactures portable COFDM (Coded Orthogonal Frequency-Division  Multiplexing) digital microwave systems, including a full line of analog and  digital COFDM portable and fixed transmitters, receivers, and accessories from  1.4 to 15 GHz.


Broadcast Microwave Services began pursuing ISO 9001:2008 certification March 2010, and completed implementation March 2011. Project was delayed due to high volume of customer deliveries at year end and change of personnel.



As a result of  doing business with Management Systems International, BMS received the  following results:

Quality objectives  were well established and communicated to all employees.

Processes were well  monitored through daily customer-focused morning meetings, semi-annual  management meetings, quarterly All-Hands meetings, weekly tactical meetings,  internal audits, and establishment and monitoring of quality objectives.


Client Recommendation

“MSI is reliable, knowledgeable, experienced, adaptable and committed to helping BMS keep to our schedule.” Karen Shaffer, Operation’s Analyst Broadcast Microwave Systems

MSI Scope of Work

In true  partnership with Broadcast Microwave Services, MSI:

  • Provided  consulting services with Turnkey implementation using SurePath™ methodology,
  • Established 16 QMS  procedures from ground zero controlled and maintained throughout  implementation.
  • Conducted  Internal Audits attended Management Review meetings,
  • Pre-assessment  audit, and registration audit are scheduled.

Project Challenges

  • Change  of Management Representative and limited number of company personnel to assign  tasks.
  • Economic  slow-down causing a limited number of hiring employees .

“BMS is a unit  of a larger organization and their customers were requiring certification to  maintain contracts. MSI earned the project through a competitive process. We  provided the leadership needed to make Broadcast Microwave Services ready for  the ISO 9001 certification audit. ” Diana Procter President

MSI’s SurePath™ Approach

  • Reviewed  the procedures reflected the processes and practices performed by departments.
  • Guided  the establishment of the QMS Policy and Objectives.
  • Developed  required process procedures and Quality Manual by interviewing employees in  their related functions.
  • Trained  personnel for ISO 9001:2008 Overview, as well as QMS process implementations.
  • Ensured  that calibration of monitoring and measuring equipment was performed in a  controlled environment.
  • Conducted  Internal Audit with detailed audit reports on findings.
  • Coached  Corrective and Preventive Action process to nonconformances found in QMS  implementation during the Internal Audit,   and/or through the Receiving Inspection
  • Showed  required material/data samples for Management Review meeting, and presented in  the Management Review meeting for the guidance.