Customer focus is the first of seven principles in determining what your company’s Quality System should be about. Are the objectives aligned in achieving their exact needs? Being crystal clear on what your type of customers’ expectation are and ensuring that employees are aware of these expectations will contribute to the long-term success of your organization. Having a QMS within the company, increases the confidence of your existing and future customers. Not only do your company’s objectives need to be aligned but also the key processes that can influence meeting their expectations.
The remaining 6 principles are: Engagement of people, Process approach, improvement, Evidence-based decision making and Relationship Management